1-2 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All custom and personalized items are not returnable.
No, all masks are not returnable due to health and hygiene. Each mask listing has dimensions for each size along with instructions on how to measure for proper sizing. If the wrong size was sent by mistake, do not open package, convo me and we will get you the right size that you ordered.
Aug 28, 2020
Got my items round trip because, unfortunately, Etsy still had my old address and sent my items there. However, my neighbor retrieved the package and forwarded it on to me. I love Jennyjen42’s work. I have many things by her, including a purse. I’ve given gifts made by her as well.