Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
All custom and personalized items are not returnable.
No, all masks are not returnable due to health and hygiene. Each mask listing has dimensions for each size along with instructions on how to measure for proper sizing. If the wrong size was sent by mistake, do not open package, convo me and we will get you the right size that you ordered.
Mar 4, 2021
First, I want to say that Jenny is absolutely kind, generous, AMAZING!! I received the first owl and he didn’t quite look like the fellow in the listing. I really tried to look past the differences but I just could do it; my heart and eyes were set on the original. Or as close as it can get. It broke my heart having to tell an amazing artist about these conflicting feelings, but Jenny offered to send me another once she received the one I had first. When she sent me the photo of her finished masterpiece, I was speechless. He is just SOOOOO amazing!! I am beyond pleased and happy with what I got 🥲 Jenny is amazing and kind in so many ways. I can’t thank you enough. Thank you, thank you, THANK YOU!!
Feb 19, 2021